Refund policy
Return & Refund Policy
We want you to be happy with your purchase from K Therapy Solutions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
To request a return, please contact us at:
📧 shopktherapysolutions@gmail.com
Returns are reviewed on a case-by-case basis. Please do not send any item back without contacting us first, as unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products after they have been downloaded or accessed.
- Personalized or custom-made items.
- Sale or clearance items.
- Gift cards.
Exchanges
If you would like a different item, please contact us first. If approved, you may return the original item and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at: